Category Archives: News

Dynamics Telephony news and customers

Release Notes – Jul 2017

New or changed features this month. Version at the start of this month was 2.1.6357

New Dynamic Outcomes. Now you can have a different set of outcomes depending on various factors. See here

New Busylight is a physical lamp that shows the agent status. See here.

New Report an Issue feature gives users an easy way to send screenshot and logs for a CRM or DT issue to support. See here.

For security reasons, log files now do not contain details of DTMF sent to IVRs by users

Inbound Missed Calls can be recorded in CRM as phonecall activities with “Missed Call”

Enhanced Phonebook with your contacts and 7 days of Call History. See here.

Release Notes – Aug 2017

New or changed features this month. Version at the start of this month was 2.1.6422

New General Setting: “Validate Internal” – controls whether internal calls must have all mandatory fields filled in on the popped form. Only comes in to play when General Setting “Validate Form” is ON. Internal calls are where callers number EQUALS Provider Configuration setting “Extension Length”

New General Setting: “Internal Phonecalls” – determines if a phonecall activity is automatically created by DT for an internal call.

New General Setting: “Daylight Saving Adjust” controls whether DST is taken into account on datetimes that DT writes to CRM. Adjust this depending on whether DST is enabled on your CRM server.

DT now takes into account the users and the server’s timezone when writing datetimes to CRM. You need this version if your datetimes are incorrect. For example, in phonecall start and end times. For this feature to work best, you need Crm Configuration setting “Impersonate User” ON, and to specify the Organization Uri in Crm Configuration.

Internal calls and Missed Calls are now included in the Call History panel on the DT Toolbar

The Call History is now retained for 7 days. The Call History is stored in CRM so that agents see in no matter where they use DT.