New or changed features this month. Version at the start of this month was 2.1.6422
New General Setting: “Validate Internal” – controls whether internal calls must have all mandatory fields filled in on the popped form. Only comes in to play when General Setting “Validate Form” is ON. Internal calls are where callers number EQUALS Provider Configuration setting “Extension Length”
New General Setting: “Internal Phonecalls” – determines if a phonecall activity is automatically created by DT for an internal call.
New General Setting: “Daylight Saving Adjust” controls whether DST is taken into account on datetimes that DT writes to CRM. Adjust this depending on whether DST is enabled on your CRM server.
DT now takes into account the users and the server’s timezone when writing datetimes to CRM. You need this version if your datetimes are incorrect. For example, in phonecall start and end times. For this feature to work best, you need Crm Configuration setting “Impersonate User” ON, and to specify the Organization Uri in Crm Configuration.
Internal calls and Missed Calls are now included in the Call History panel on the DT Toolbar
The Call History is now retained for 7 days. The Call History is stored in CRM so that agents see in no matter where they use DT.