Introduction

Dynamics Telephony is a telephony integration, with any Phone System (including cloud, Avaya, Cisco, Lync and any SIP), for

Microsoft Dynamics CRM that includes the following features:

  • Preview and progressive dialer for optimised outbound phone calling campaigns:
    • Based on CRM Queues functionality for shared lists, or
    • Based on personal lists for personal productivity.
  • Click-to-dial any phone number in Dynamics CRM
  • Screen Pop the callers Contact screen in Dynamics CRM
  • Phone call control – answer, transfer and release
  • Full call logging in Dynamics CRM
  • Reporting and dashboards in Dynamics CRM
  • One unified client for CRM and Dynamics Dialer
  • Workflow triggers for Dynamics Telephony events (outcomes, wrong numbers, etc.)
  • CTI for Avaya, Cisco, Lync, TAPI, and any SIP system

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