Dynamics Telephony is a telephony integration, with any Phone System (including cloud, Avaya, Cisco, Skype for Business, TAPI and any SIP), for Microsoft Dynamics 365 CRM that includes the following features:
- Preview and progressive dialer for optimised outbound phone calling campaigns:
- Based on CRM Queues functionality for shared lists, or
- Based on personal lists for personal productivity
- Click-to-dial any phone number in Dynamics CRM
- Screen Pop the callers Contact screen in Dynamics CRM
- Phone call control – answer, transfer and release
- Full call logging in Dynamics 365 CRM
- Reporting and dashboards in Dynamics 365 CRM
- One unified client for Dynamics 365 CRM and Dynamics Telephony with splitscreen for related phonecall or other system.
- Workflow triggers for Dynamics Telephony events (outcomes, wrong numbers, etc.)
- CTI for Avaya, Cisco, Skype for Business, TAPI, and any SIP system.
- Advanced features such as page JS API, custom pages and entities, DNIS,