Easy Issue Reporting for CRM

Dynamics Telephony includes a great feature you can use for reporting issues – be they on CRM or Dynamics Telephony. Agents have access to a “Report Issue” button that automatically collects logs, a screen shot, timestamp and some details from the agent.

Using “Report Issue”

Simply click the Report Issue item in the window control-box, like this:

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Then fill in the details as best you can…

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View and annotate the screen snap like this. Use the RESET button to remove all annotations.

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Click SEND. The report will be sent to IT Support

Configure “Report Issue”

IMPORTANT: Port 85 must be open to the internet. E.g. you must be able to navigate, for every users PC, to http://dtms.westeurope.cloudapp.azure.com:85/test.aspx

Configure the email address to send the report to. If you leave this blank it will be sent to Dynamics Telephony Support. You can use a comma-separated list of email addresses.

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Select whether you want critical errors that Dynamics Telephony detects silently, are sent to the email address configured in the previous step.

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