Release Notes – Jul 2017

New or changed features this month. Version at the start of this month was 2.1.6357

New Dynamic Outcomes. Now you can have a different set of outcomes depending on various factors. See here

New Busylight is a physical lamp that shows the agent status. See here.

New Report an Issue feature gives users an easy way to send screenshot and logs for a CRM or DT issue to support. See here.

For security reasons, log files now do not contain details of DTMF sent to IVRs by users

Inbound Missed Calls┬ácan be recorded in CRM as phonecall activities with “Missed Call”

Enhanced Phonebook with your contacts and 7 days of Call History. See here.