New or changed features this month. Version at the start of this month was 2.1.6357
New Dynamic Outcomes. Now you can have a different set of outcomes depending on various factors. See here
New Busylight is a physical lamp that shows the agent status. See here.
New Report an Issue feature gives users an easy way to send screenshot and logs for a CRM or DT issue to support. See here.
For security reasons, log files now do not contain details of DTMF sent to IVRs by users
Inbound Missed Calls can be recorded in CRM as phonecall activities with “Missed Call”
Enhanced Phonebook with your contacts and 7 days of Call History. See here.