Dynamics Telephony for FreePBX is a comprehensive integration yielding agent productivity improvements and customer service enhancements enabled by seamless integration between CRM and FreePBX, on both the agent desktop and server-side (e.g. IVR).
OUT OF THE BOX DYNAMICS 365 INTEGRATION
- Unify FreePbx and Dynamics 365 in a single simple user interface for users
- Embedded call controls in Microsoft Dynamics 365, unifying the desktop for your sales & service staff
- Simplify your sales and service team’s workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements
- Pop relevant customer information at the moment of interaction for your staff on every call
- Speed through outbound calling campaigns with the fully integrated progressive dialer
- Capture call statistics, callbacks, next steps, call dispositions, automated follow ups & more within Dynamics 365
- Auto-create links to call recordings in Dynamics 365 for easy access or connectivity to Microsoft Call Intelligence
- Callers who abandon your queues captured in CRM for easy callback.
- Callers who request a callback in your queue (IVR) captured in CRM for easy callback management.
- Realtime dashboard of agents in CRM – Easy to listen-in to calls, whisper to agent or join the call
- Centralised admin and simple install options
- Comprehensive support options
UNIQUE FEATURES CREATED BY CLOSE INTEGRATION
- Call recording playback in CRM of FreePbx call recordings
- Per phone-call: click to listen to recording; queue, duration, agent, customer, transfers, outcome, IVR data,
- Outbound Calling numbers based on CRM data
- Use CRM data to route VIP callers to top of queue, or straight to their account manager
- CRM data available for your IVR scripts.
- Realtime display in CRM of calls with CRM data
- Missed / abandoned calls – click in CRM to call them back
- In-queue callback requests actioned in CRM.
- Queue controls
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For full information on Dynamics Telephony, see https://dynamicstelephony.co.uk