Dynamics Telephony can automatically apply outcomes to a call, such as No Answer or Busy. You can see the configuration of most of these outcomes in the Outcome Settings. If you want to change one, click + (as if to add a new outcome), and select the outcome from the list at the top.

Here is the complete list of system outcomes:

noanswer. Outbound queues dialer. The called phone did not answer within the time limit – usually around 22 seconds (configurable). NOTE if you create an outcome called No Answer, it will supersede this system definition. You might do this so the users see No Answer, instead of noanswer, which is more user friendly.

Busy: Outbound. The call received busy signal. the called phone is busy or the network is congested.

EoD: Outbound. Error On dial. the call received an error. It is most likely a bad phone number. It can also happen when the users phone is not working correctly and cannot make calls.

None. Inbound or outbound. The user did not specify an outcome and no default defined for this call. Normally the user is prompted to enter an outcome if there is no default, and they have not chosen one by the end of the call. In this case, the user can choose to “Force End” the call and then “none” is the outcome logged.

Deflect. Inbound. The user clicked Reject when offered an inbound call. It can also happen if the user goes Not Ready / Unavailable during offer of an inbound call. The call bounced to another user.

Reject: Outbound queues dialer. The user clicked Reject when offered an outbound queues dialer call. It can also happen if the user goes Not Ready / Unavailable during offer of an outbound queues dialler call.

MissedCall: Inbound. The user missed a call. The call actually rang on the users phone, but the user did not answer the call before the call stopped ringing. It may be due to the call bouncing to another user after the ringing timeout, or due to the caller hanging up (see abandon).

Queued. Inbound queue calls. The caller joined a call queue on the phone system.

Abandoned. Inbound queue calls. The caller hung up while in the queue.

Default. Inbound or outbound. No outcome specified by the user. Normally this outcome is disabled, and other defaults with names such as “Inbound” or “Click-to-call” are specified instead as default for inbound or click-to-dial calls respectively.

NewdiallerCall. Applied to a newly created queues dialer call, when created by the Dialer Wizard in the DT Client.

transferTarget. Inbound or outbound. The call was transferred to this user, and no other outcome was specified by this user.

transferSource. Inbound or outbound. The call was transferred to another user. The final outcome of the call will be logged by the second user.