Well, might not be 10 yet, but will be as soon as I can get around to completing this post.
You can add for one agent to process (Personal CRM Queues) or(for multiple agents to process (Shared or Team CRM Queues).
|1||Scheduled callback from website||Allow customers to request a scheduled callback on your website. A phonecall is sent to a CRM Queue and Dynamics Telephony pops it to an agent for Progressive Dialing. MORE|
|2||General Enquiry from website||Allow a customer to make a general enquiry on your website. It gets added as a phonecall in a CRM Queue and Dynamics Telephony pops it to an agent for Progressive Dialing. MORE|
|3||Support request from website||Customers can submit a Support request on your website. It gets sent to a CRM Queue as a phonecall and related Case. Dynamics Telephony pops it to an agent for Progressive Dialing. MORE|
|4||Advanced Find||Use Advanced Find in CRM to generate a list of contacts, accounts, leads etc. Then related phonecalls are added to CRM Queues for Dynamics Telephony Progressive Dialer. MORE|
|5||CSV File||Start with a CSV file and have a phonecall added to CRM Queue for each record in the file. Then Dynamics Telephony pops the records to agents for Progressive Dialing. MORE|
|6||View||Select Contacts, Accounts or Leads from a view and have them added to a Queue. then Dynamics Telephony pops them to the agent for Progressive Dialer processing. MORE|
|7||Outcome based||Depending on the Outcome an agent chooses in Dynamics Telephony, the item can be sent to another CRM Queue for a different agent or team to process using Dynamice Telephony Progressive Dialer. MORE|
|8||Marketing Automation tools like Click Dimensions||Marketing Automation tools like Click Dimensions can pass leads into different CRM Queues. then Dynamics Telephony pops them to agents or teams to process them using Progressive Dialer. MORE|
|9||Reload an old campaign|
|10||Filter on old campaign|