Dynamics Telephony can apply a special prefix on a per call basis to dialed calls. This helps solve the following use cases: You want to make calls to customers using a special Callers Number (CLID) – e.g. to reflect your various Brands or Programs You want to make calls to customers using a Callers Number (CLID) … Continue reading Dynamic Dial Prefix
The Dialer Configuration settings determine the behavior of Dynamics Telephony when dialing outbound calls in the Progressive Dialer. Preview Time – When a Dialer call starts, there is a countdown of this number of seconds before the call is actually dialed. This time is to allow you prepare for the call. You can click the … Continue reading Dialer settings
Dynamics Telephony allows you to easily dial phone numbers that are in Dynamics CRM. Anywhere you see a phone number you can click on it and Dynamics Telephony will dial the call. Here are two examples of where you can use this feature: a contact and a list of contacts. If you are on a contact, the … Continue reading Click to dial
Release notes for more recent additions General CRM window with integrated telephony toolbar “Hide toolbar” button for CRM full screen No server required Auto-updating client from internet based repositry All data stored in your CRM for easy and unified reports Dynamics CRM 2011, 2013, 2015 2016 and 365 compatible. All online or on-premises Supports Unified … Continue reading Feature List
If you get EoD when trying to make a call, here are the possible causes. EoD means Error On Dial – so there was an issue making the call. Normally, this is due to an undialable number. So the first thing to check is that the number being dialled is valid. If you are not … Continue reading Troubleshooting: EoD
Dynamics Telephony can get and use the name of the Asterisk Queue that an inbound call came in on. Example use cases are: You want to pop a particular form based on the Queue-name You want to auto-populate the Queue-name into a custom field – e.g. in a phonecall, lead or case (incident) You want … Continue reading Asterisk Queue-names Integration