You can easily add columns to the Agent RTD. The steps below show you how to add a total “Calls” column.
1.In Advanced Find, go to DiallerReports, use any view you like and click Results.
Description is what will appear at the top of the column when in a table.
Key is the source of the data to be displayed.
Type is the data type. Here it is attribute. Other types include rule, filter, calculated and livestate. These will be discussed in another post.
Value is the column width in percent for attributes. For other types in can be different.
Order is the order in which the columns will appear. If you want to put a new column in the middle, the following columns will have to be manually shuffled forward.
ReportName is the report into which the column will be put.
Name is the name which can be used to cite this data in another report.