Architecture Notes

The DT Client is installed from our servers and run locally on each users PC. The client updates automatically in background as required.

So, during normal operation, the DT Client does not communicate with our servers. The client only communicates with Dynamics 365 and the phone system.

The Dynamics Telephony system does not require any server, local or remote, for operation. All settings and required data are stored in your own Dynamics 365 CRM. So all data is in your own Dynamics 365. None of your data is sent to our servers.

Our install servers are located in Ireland. You have the option of deploying an install server in your own infrastructure. Our licencing server is in The Netherlands.