What our customer's say!
We regularly take feedback from our customers, asking them what would make the solution better for their business. In many cases, their comments/suggestion are fed into our on-going development cycle, keeping our solution up-to date with the market requirements and always compatible with Dynamics 365 and all telephony platforms
Alan Leach, CEO, West Wood Club, Ireland.
"At West Wood Club, we've been using Dynamics Telephony for two years, and the impact on our sales performance has been nothing short of extraordinary. We've seen a phenomenal 37% increase in the number of people showing up for sales meetings, significantly boosting our conversion rates. Most importantly, we now have clear, actionable KPIs that provide real insight into our sales executives’ performance. Our sales managers are particularly impressed with how seamlessly Dynamics Telephony integrates with Microsoft Dynamics 365, making the entire process effortless and efficient. The team at Dynamics Telephony have been exceptional—from installation to ongoing support, their expertise and dedication have been second to none.
Jonathan Engledow, IT Director at Flexebee, UK
Dynamics Telephony provides a single unified desktop application for Dynamics 365 and We now saves 10 % time on every call via streamlined and consistent call handling processes. Callbacks from busy and no-answer numbers are automated, ensuring that no opportunity is forgotten. Call outcome buttons trigger workflows in Dynamics 365 to automate post-call activities such as sending email, creating a callback, and moving the opportunity along the sales cycle.
Jamie Bell, IT manager Acorne PLC, UK
We could continue to use are existing phone system without investing in a new solution for our Sales team.
Dynamics Telephony integrates with our phone system really well. The seamless integration assists our Sales Team to carryout their day to day job with ease. Dynamics Telephony worked alongside myself to meet all the criteria we where looking for in a phone system integration tool.
Dimitris Verykios - Key Account Manager -barphone, Greece
We put this into a 200 agent contact center in Athens for a blue-chip retailer in association with local Avaya Distributor and local Microsoft Platinum Partner. Dynamics Telephony was the solid glue that brought the whole system together. Their experience and expertise made the project a success. Support is responsive and immediately knowledgeable solving problems quickly. Product is easy to deploy and is very flexible with advanced options and APIs for meeting any customer requirement.
Enrique Pallarés Rodríguez IT Manager - Mutual Medica, Spain
Easy to set-up, Feature rich with functionality that improves performance and allows all activity (including telephony) to be done in Dynamics 365. Dynamics Telephony stood out during our evaluation period and if we change our telephony system in the future, Dynamics Telephony will still be compatible with whatever we choose. Best Dynamics 365 telephony integration
Stephan Salinger, Managing Partner at easyconsult GmbH - Austria
By implementing the software at our customer site in the professional customer service we could significantly increase efficiency, make life for agents easier and increase the quality of customer interactions remarkably. The user friendly tool makes life easier: the interface is perfectly integrated into Microsoft Dynamics 365 user Interface