Sales Call Accelerator adds outbound dialer capability to Dynamics 365 Sales for fast and easy customer calling, with automatic logging of the call, and any notes, in Dynamics 365 Sales PLUS easy setup of the follow-up call. Calls can be made from any phone, anywhere. So, your office phone your home phone, your mobile phone, a softphone running on your PC, etc. Calls can be made to any number in the world.
A link in the Dynamics 365 contact to the call recording system allows agents to listen back to previous conversations with individual contacts. Recording can be paused with a button press in Dynamics 365 at any time which may be used to facilitate the taking of credit card details for instance. In short, it results in more calls with less effort, and ensures follow-up calls are done.
Streamline business support systems
Simplify workflows and realize efficiencies through intelligent processes and automation on a trusted and secure cloud. Scale your operations into an intelligent cloud to extend the power and reduce the cost of your OSS and BSS. Increase productivity while lowering operational costs by empowering field technicians with next-generation field services.
Key Statistics
Integrating your telephone with Dynamics 365 makes good business sense. Simplify your sales and service team's workflow, reducing clicks, screens, and searches for up to 30% efficiency improvements
41.2% of sales professionals believe that their phone is their most effective tool for the job. . It’s such an important reminder, in a world dominated by conversations about social media, email, and marketing automation, that the phone really works. Source: "23 Surprising New Sales Statistics for 2023", Sales Insight Labs, 2023.
30% More sales calls. Sales Call Accelerator empowers you to make more sales call with less effort. A automatically created timeline of past calls equips you with the up to date information to process the call in a professional manner. You will have the data to keep you callback promises, and prioritize general follow-ups to make the best use of your time. Data includes number of follow-up attempts and priority. Source: The Growth hub, 2019
80% of consumers prefer companies that offer personalized experiences.
Source: “New Epsilon research
Dynamics Telephony's sole focus is developing telephony integration solutions for Dynamics 365. We are continually adding new functionality in response to our customers recommendations. Our integration solutions enhances the Dynamics 365 user experience and productivity, helping organizations maximize their Dynamics 365 investment.
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