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Eddie Steede
Jul 11, 20224 min read
Create a phonecall record for every inbound and outbound call
Dynamics Telephony will create a phonecall record for every inbound and outbound call it handles, and write detailed call data to it. The...
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Eddie Steede
Jun 7, 20223 min read
5 easy ways to improve Dynamics 365 user adoption
Improve CRM user adoption
19 views0 comments
Eddie Steede
Jun 7, 20223 min read
5 easy ways to improve Dynamics 365 user adoption
Improve CRM user adoption
3 views0 comments
Eddie Steede
May 23, 20222 min read
The Importance of integrating your telephone system to Dynamics 365
Customers will always pay attention to pricing, but modern customers are also looking for companies that are responsive. With the...
13 views0 comments
Eddie Steede
May 23, 20222 min read
The Importance of integrating your telephone system to Dynamics 365
Customers will always pay attention to pricing, but modern customers are also looking for companies that are responsive. With the...
0 views0 comments
Eddie Steede
Jan 25, 20222 min read
What is Computer Telephony Integration (CTI)
Computer telephony integration (CTI) is a way to control the functionalities of the phone system with the computer, which means that all...
9 views0 comments
Eddie Steede
Jan 25, 20222 min read
What is Computer Telephony Integration (CTI)
Computer telephony integration (CTI) is a way to control the functionalities of the phone system with the computer, which means that all...
0 views0 comments
Eddie Steede
Jan 25, 20222 min read
3 benefits of integrating your telephone system with Dynamics 365 CRM
As new contact centre technologies emerge daily and the tech stack continues to grow, the need is great for productivity-enhancing...
18 views0 comments
Eddie Steede
Jan 25, 20222 min read
3 benefits of integrating your telephone system with Dynamics 365 CRM
As new contact centre technologies emerge daily and the tech stack continues to grow, the need is great for productivity-enhancing...
5 views0 comments
Eddie Steede
Jan 13, 20222 min read
Make customers pay for customer service
Customers will pay for better customer service. It's just up to you to figure out how to implement that. For example, imagine a customer...
11 views0 comments
Eddie Steede
Jan 13, 20222 min read
Make customers pay for customer service
Customers will pay for better customer service. It's just up to you to figure out how to implement that. For example, imagine a customer...
0 views0 comments
Improving customer service with Dynamics 365 telephone integration
Integrating Dynamics 365 with telephony system can streamline operations, improve agent efficiency, and enhance the ov
Sales Call Accelerator for Dynamics 365 Sales
80% of consumers prefer companies that offer personalized experiences.
Leveraging sales conversations to drive strategic business decisions
In today's fast-paced business world, making informed decisions is crucial for success. One of the most valuable resources available is...
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