Voice over Internet Protocol (VoIP) services are typically more affordable than traditional landlines, and the industry is growing...

Dynamics 365 integration with telephony is a powerful tool to improve customer service, streamline operations, and increase efficiency....

Dynamics 365 integration with telephony is a powerful tool to improve customer service, streamline operations, and increase efficiency....

Computer Telephone Integration (CTI) is a technology that enables the integration of telephone systems with computer systems. This...

Computer Telephone Integration (CTI) is a technology that enables the integration of telephone systems with computer systems. This...

5 ways to improve your outbound calling strategy

5 ways to improve your outbound calling strategy

Understand what CTI means and how matches your business requirements The first step you should take is analyze exactly what it is that...

Understand what CTI means and how matches your business requirements The first step you should take is analyze exactly what it is that...

CTI for Dynamics 365

CTI for Dynamics 365

VoIP integration with Dynamics 365 equals more queries handled, more leads in the pipeline and happier staff. Multiple manual tasks use...

VoIP integration with Dynamics 365 equals more queries handled, more leads in the pipeline and happier staff. Multiple manual tasks use...

In the past, managing the relationship between a business and its clients often relied on face-to-face interaction and manually recording...

In the past, managing the relationship between a business and its clients often relied on face-to-face interaction and manually recording...

Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...

Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...

Your company’s human resources team is most familiar with your employees’ skills, needs, and expectations and should, therefore, play a...

Your company’s human resources team is most familiar with your employees’ skills, needs, and expectations and should, therefore, play a...

Dynamics Telephony will create a phonecall record for every inbound and outbound call it handles, and write detailed call data to it. The...