SUPPORT PLANS
Expert help when you need it

From included in your monthly charge, to your personal named support engineer

Support highlights

Support telephone numbers

Telephony & CRM compatibility

Online help

About us

Contact
Use the Help button below to log a support ticket


Experts Working for You

Our support services are delivered by engineers certified in Microsoft and Telephony technologies. Our support model is based on 20 years experience providing support to small and large call centers who demand 24x7 support instantly. And our goal is 100% customer satisfaction, so we follow up support incidents for customer feedback

> Support levels range from self-service & email-only options, up to instant contact
> A named personal support engineer who knows your setup and history so issues are resolved fast.
> Response times can be as low as instant, 30minutes or 4hours
> Choose 9-5, extended hours, or 24x7 365 days
> Escalation paths to senior management level.
> Any customizations are included in the support services

Live Support is best

The team at Dynamics Telephony is always ready to provide
live support for isssues with your Dynamics Telephony system
as it provides the industries best integration with
Microsoft dynamics CRM.

UK and US support phone numbers

+1 855 908 4028 (toll free)

+44 20 3826 8761

Telephony & CRM Compatibility

Telephony Compatibility CRM Compatibility
Microsoft Lync, Skype for Business
Avaya AACC, CCT, IP Office, BCM
Cisco CCE, CCX, CUCM, BE6000

All TAPI based systems including
3COM, Alcatel,NEC, Nortel, LG, ShoreTel ...

All SIP based systems including
Asterisk, 8x8, Fonality, Vonage, Ring Central,...

If yours is not on the list, please ask as we probably support it.
Dynamics 365
CRM 2016, 2015, 2013
2011 Rollup 6 or later (no custom solution required for click-to-dial)

Online, IFD or On-premises

Online help

User Guide Online or PDF

Download all user instructions for your training needs or reference PDF HERE.. or view the online version Online HERE

Administration

Dynamics Telephony is a highly featured and flexible system.
The admin guide is HERE and the knowledgebase HERE

Telephony

Dynamics Telephony is compatible with any phone system.
We have detailed instructiosn for many HERE..

About us

Dynamics Telephony is a subsidary of CT Solutions (www.ct-solutions.com). Our parent company has provided robust, high availability enterprise communications solutions for over 25 years. The company provides services ranging from training and custom reporting, MIS and data analytics to turnkey fully integrated custom solutions for large contact centres.

Dynamics Telephony was setup to provide an intergrated telephony solution for MS Dynamics. This is the sole function for the company and as such it is able to focus entirely on this one product while still leveraging the telephony engines, techologies and experience gained from CT Solutions over the years.

Contact Us

New Hampshire Office


Laconia, NH 03246
USA
+1 (603) 769 3041 | Email us

London Office


Devonshire House, Borehamwood
London, WD6 1QQ
+44 203 432 6850 | Email us

Microsoft Partners

Many Microsoft Partners provide Dynamics Telephony.
To locate your nearest Partner or to join our Partner Program, click below.
x

Be informed (at most, every 2 months) about the best telephony integration for Dynamics CRM

Dynamics Telephony will always be the best telephony integration for Dynamics CRM.

Every 2 months we will inform you of the latest additions.