Experts Working for You
Our support services are delivered by engineers certified in Microsoft and Telephony technologies. Our support model is based on 20 years experience providing support to small and large call centers who demand 24x7 support instantly. And our goal is 100% customer satisfaction, so we follow up support incidents for customer feedback> Support levels range from self-service & email-only options, up to instant contact
> A named personal support engineer who knows your setup and history so issues are resolved fast. > Response times can be as low as instant, 30minutes or 4hours
> Choose 9-5, extended hours, or 24x7 365 days
> Escalation paths to senior management level.
> Any customizations are included in the support services
Live Support is best
The team at Dynamics Telephony is always ready to provide
live support for isssues with your Dynamics Telephony system
as it provides the industries best integration with
Microsoft dynamics CRM.
+1 855 908 4028 (toll free)
+44 20 3826 8761
Telephony & CRM Compatibility
|Telephony Compatibility||CRM Compatibility|
|Microsoft Lync, Skype for Business
Avaya AACC, CCT, IP Office, BCM
Cisco CCE, CCX, CUCM, BE6000
All TAPI based systems including
3COM, Alcatel,NEC, Nortel, LG, ShoreTel ...
All SIP based systems including
Asterisk, 8x8, Fonality, Vonage, Ring Central,...
If yours is not on the list, please ask as we probably support it.
CRM 2016, 2015, 2013
2011 Rollup 6 or later (no custom solution required for click-to-dial)
Online, IFD or On-premises
User Guide Online or PDFDownload all user instructions for your training needs or reference PDF HERE.. or view the online version Online HERE
AdministrationDynamics Telephony is a highly featured and flexible system.
The admin guide is HERE and the knowledgebase HERE
TelephonyDynamics Telephony is compatible with any phone system.
We have detailed instructiosn for many HERE..
Dynamics Telephony is a subsidary of CT Solutions (www.ct-solutions.com).
Our parent company has provided robust, high availability enterprise communications
solutions for over 25 years. The company provides services ranging from training and
custom reporting, MIS and data analytics to turnkey fully integrated custom solutions
for large contact centres.
Dynamics Telephony was setup to provide an intergrated telephony solution for MS Dynamics.
This is the sole function for the company and as such it is able to focus entirely
on this one product while still leveraging the telephony engines, techologies
and experience gained from CT Solutions over the years.
Microsoft PartnersMany Microsoft Partners provide Dynamics Telephony.
To locate your nearest Partner or to join our Partner Program, click below.