Tag Archives: SIP

IT Guide, Telephony

Vonage Settings

You need to add a Softphone Device to your Vonage Extension. Vonage allow up to 3 devices on an Extension. See here for details of how to do this.

The following table highlights the specific settings you should apply in Dynamics Telephony:

Dynamics Telephony Tab Dynamics Telephony Setting Value Comment
Provider
Configuration		 DTMF Mode DM_Outband This is RFC 2833
Expires 1800
Provider
Account		 Username e.g. VH123456 SIP/Authorization ID
Password SIP Password
Host Name E.g. sip-1234.accounts.vocalocity.com Registrar
Domain Name * A single asterisk ‘ * ‘
Transport Mode TM_UDP

 

IT Guide, Telephony

Evolve IP Settings

The following table highlights the specific settings you should apply in Dynamics Telephony:

Dynamics Telephony Tab Dynamics Telephony Setting Value Comment
Provider
Configuration		 DTMF Mode DM_Outband This is RFC 2833
Expires 1800
Provider
Account		 Username e.g. 6107654321 SIP Authorization ID. You can arrange with Evolve IP for a “Shared Call Appearance” if you like
Password SIP Password
Host Name voip.evolveip.net Evolve IP Domain or Realm. If this does not work use the Evolve IP proxy Address (could be voip-b.evolveip.net)
Domain Name * A single asterisk ‘ * ‘
Proxy Address Blank.
Transport Mode TM_UDP

IT Guide, Telephony

ShoreTel On Site Settings

The following table highlights the specific settings you should apply in Dynamics Telephony:

Dynamics Telephony Tab Dynamics Telephony Setting Value Comment
Provider
Configuration		 DTMF Mode DM_Outband This is RFC 2833
Expires 1800
Provider
Account		 Username e.g. 7788 Extension number on ShoreTel system.
Password SIP User Password
Host Name E.g.10.11.12.13 IP address of the SIP Domain or Realm.
Domain Name * A single asterisk ‘ * ‘
Proxy Address Leave blank
Transport Mode TM_UDP

IT Guide, Telephony

RingCentral settings

The following table highlights the specific settings you should apply in Dynamics Telephony for RingCentral:

Go to RingCentral document on getting settings HERE

Dynamics Telephony Tab Dynamics Telephony Setting Value Comment
Provider
Configuration		 DTMF Mode DM_Outband This is RFC 2833
Expires 3600
Provider
Account		 Username e.g. 16147788991 Usually users phone number
Password SIP Password
Host Name sip.ringcentral.com SIP Domain from RingCentral
Domain Name * A single asterisk ‘ * ‘
Proxy Address  e.g. sip10.ringcentral.com:5090

or

199.255.120.176:5090

  Outbound Proxy from RingCentral. NOTE you might need to use the ip address for this instead – so PING it and get the ip address
Auth Username  e.g. 210987654321 Authorization ID from RingCentral
Transport Mode TM_UDP

 

If inbound calls are not working, try turning off ringing of the RingCentral Desktop and Mobile App, per this screenshot

ringCentralDesktopFwdOff

IT Guide, Telephony

VOIP on Terminal Services

See also: TMCnet blog

VOIP is supported on a Terminal Services session. The audio (microphone and speaker) of the local PC is used via redirection from the remote session. You need Windows Server 2008 RDS or later.

However, you do need to make sure you have sufficient bandwith (especially from server to PC as this has to carry video and audio now) and that the Terminal Server itself can handle the load.

Bandwidth requirement for a Terminal Services session is around 30kbps and a VOIP session would usually be 16kbps or 24kbps, but could be as high as 64kbps if the G.711 codec is used. So check which codec you use for VOIP.

IT Guide, Telephony

Fonality Settings

The following table highlights the specific setting you should apply in Dynamics Telephony

Dynamics Telephony
Tab		 Dynamics Telephony
Setting		 Value Comment
Provider
Configuration		 DTMF Mode DM_Outband This is RFC 2833
Expires 1800
Provider
Account		 Username SOFTPHONEXXX All CAPS
Password SIP Password
Host Name sNNNNNN.tribox.fonality.com
or
sNNNNNN.pbxtra.fonality.com		 Where NNNNNN is the 6-digit system ID
Auth Username Leave blank when the same as username
Domain Name * A single asterisk ‘ * ‘
Transport Mode TM_UDP

See also: Fonality help