The Dynamics Telephony log file is required if you have to report an issue. There are two ways to locate it.

Method 1

There is a link in the application to retrieve it. Use “Save As..” to save it to a convenient location and then attach it to the email to us.

Method 2

The log file is named: DynamicsTelephony.NN.log  Where NN is the day of the month.

The file can be retrieved at the following location. If you do not have permission to access this location then you need to speak with your IT Administrator.

C:\Users\user_name\AppData\Roaming\
CT Solutions\DynamicsTelephony

Users on SIP (Asterisk, FreePBX etc.) may also be asked to retrieve the SIP log.  Go to the App Folder on the DT Menu and retrieve pjsip.log