Log file retrieval

The Dynamics Telephony log file is required if you have to report an issue. There are two ways to locate it.

Method 1

There is a link in the application to retrieve it. Use “Save As..” to save it to a convenient location and then attach it to the email to us.

retrieveLogFile

 

 

Method 2

The log file is named: DynamicsTelephony.NN.log  Where NN is the day of the month.

The file can be retrieved at the following location. If you do not have permission to access this location then you need to speak with your IT Administrator.

C:\Users\user_name\AppData\Roaming\
CT Solutions\DynamicsTelephony

For older versions of Dynamics Telephony it is at: C:\Users\<user name>\AppData\Local\Apps\2.0\24K624J6.1JJ\C96BM7WW.MRL\dyna..tion_a 270756c9f763890_0001.0000_4feb31afd316143a

The detailed path of the last three folders above may be different on your PC.