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"It helps our sales agents focus on sales and removes post call administration tasks. Agent performance has improved dramatically with the implementation of Dynamics Telephony"
- Project Manager – Golden Charter Ltd

SAVE TIME AND MONEY ON EVERY CALL

  • » Auto-lookup of customer in CRM before you answer call
  • » Display interaction history
  • » Search accounts, leads, opportunities, contacts, cases and orders
  • » Pops a list if multiple matches found in CRM
  • » Phone controls in CRM incl. transfer & conference

Screen Transfer
World First

  • » When you transfer a call, the original CRM record is popped to the 2nd agent

  • » WORLD FIRST: If your agents are on Avaya while others are on Skype for Business - screen transfer between them will still work!!


Customer Service Boost

  • » Faster calls means faster resolution means happy customers
  • » Be ready to greet the customer personally
  • » Enable a clear and repeatable process for your agents


Data

Data

Data

  • » Full interaction history in customer record in CRM
  • » Enables full trace of customer cases
  • » Measure time to resolution/sale accurately
  • » Telephony data in CRM for unified reporting, such as talk-time-per-sale

Be ready
to implement
AI features

  • » AI (Artificial Intelligence) features depend on good and complete historical data, as well as realtime.
  • » AI features will include:
    - best-time-to-call,
    - best-number-to-call,
    - likely-reason-for-call,
    - likely-length-of-call

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