Automatic look up before the call is answered saves time on every call.
Hold shorter, more concise calls while delivering a personalised customer experience.
Having the right information at your finger tips improves first call resolution time.
Having immediate access to call recording history directly from Dynamics 365 reduces the need for agents to switch between multiple applications to access key business functionalities.
Single user interface for telephony and CRM.
Time saved on every call.
Less battling with CRM - more time supporting or selling
Realtime dashboard of agents in CRM.
Agent management in CRM
Sales Dialer campaign management in CRM
Full telephony data in CRM for analytics.
For inbound, save time on every call.
For outbound, 30% savings on staffing of campaigns.
IT will love the centralized admin and simple install options.
Comprehensive support offerings, including via local premium Microsoft Partners