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"We have no hesitation in recommending Dynamics Telephony – the solution and the team – to any potential customers."
- Project Manager, Acorn Life Financial Services


Why choose Dynamics Telephony ?

Dynamics Telephony is a full service provider. This means we do not supply you with an App and let you go. We supply up-front consultation and advice before you plan for a deployment. We help with planing the deployment (we know all the pitfalls you might encounter).

We provide basic or deep customizations and we provide basic or deep integrations with your existing sysetems. We provide support for your testing, deployment and go-live phases. We supply training for your testers, IT and end-users.

And we provide ongoing support that keep Dynamics Telephony running smoothly in your business. And we continue that, with large or small changes to the system over the months and years - because we know: the only thing you can depend upon is change.

We are ready to be with you all the way for a long term successful relationship.


       Some Numbers

  • 21 years in business
  • 24x7 support, 365 days/year
  • Avg. customer: 100 seats
  • Busiest customer: 10,000 calls/hr
  • Smallest customer: 5 users

Our Partners

We have been partners with Microsoft & Avaya for 21 years, and with Cisco for 11 years. Over that time, our products and solutions have been deployed to their customer sites in mission critical situations where we have met the reliability and support SLA's required to keep them running smoothly.

We have a growing list of CRM & Telephony partners who can provide you with local expertise in deploying and supporting Dynamics Telephony. We are also very pleased to work with your current CRM and Telephony partners. See here for our current list of partners

History

Dynamics Telephony is a subsidary of CT Solutions. Our parent company has provided robust, high availability enterprise communications solutions for over 25 years. The company provides services ranging from training and custom reporting, MIS and data analytics to turnkey fully integrated custom solutions for large contact centres.

Dynamics Telephony was setup to provide an intergrated telephony solution for Microsoft Dynamics 365 CRM. This is the sole function for the company and as such it is able to focus entirely on this one product while still leveraging the telephony engines, technologies and experience gained from CT Solutions over the years.

Supporting customers in 10 timezones

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