SEAMLESS PHONE INTEGRATION FOR DYNAMICS 365 CRM

For all phone systems including AVAYA, cisco, and
Skype for Business

BLOG: Seriously SMOOTH Campaigns with Progressive Dialer

Whats New

BLOG: Seriously Smooth Campaigns How to run campaigns in Dynamics 365 smoothly and efficiently
CTI Handbook: What is CTI - CTI Tutorial An introduction to some basic CTI features and their benefits
Dynamics Telephony for Service How to use Dynamics Telephony in a Support environment
Partners - One of our Premium Partners can provide related services on Dynamics 365 CRM
Case Study - Acorn Life on Skype For Business
   
   

Benefits

> At least 50% efficiency improvement, even for ONE user
> Management control via analytics, reports & Displays
> Improved efficiency for both inbound and outbound
> The only application specially designed for Dynamics CRM - best integration
> Affordable for any number of users - Even as low as one.
> Best ROI in its class, Dynamics Telephony has a typical ROI of 2 months
> Locally supported and distributed by premium Microsoft Partners
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Features

Dynamics Telephony is a professional-grade telephony application for Microsoft Dynamics CRM. Features include phone call list auto dialing, progressive dialer, click-to-dial, inbound call control and screen pop. All of these features are provided through the application embedded with MS CRM. Dynamics Telephony integrates Microsoft CRM with virtually any phone system. Explore all features

Avaya Cisco Lync SIP Asterisk TAPI
> Autodialer for any list of CRM entities (accounts, leads, phonecalls, etc.)
> Team mode autodialer uses Dynamics CRM Queues for distribution.
> Preview and Progressive outbound modes
> Inbound call control and screen pop
> Click-to-Dial any number in the CRM
> Manage callback promises
> Dynamics CRM Data Analytics, Reports and Dashboards
> Integrates Microsoft CRM with any phone system - more than any other !
> Supports Avaya, Cisco, Lync, Nortel, TAPI and any SIP phone system

Resources

Dynamics Telephony Brochure (print)
Dynamics Telephony Brochure (screen)
Dynamics Telephony Overview Seamless telephony in Dynamics CRM
Why you need Dynamics Telephony See how Dynamics Telephony improves contact rate by 50-100%.
Dynamics Telephony Campaigns A fully embedded progressive dialer in Dynamics CRM
Click-to-dial Click any phone number in Dynamics CRM
Screen Pop Pop the callers Dynamics CRM Contact
Dynamics Telephony Dashboard Dynamics Telephony Real Time Statistics in dynamics CRM

Customers

Our customers range from small businesses to large Contact Centers, and include many household name brands, national telecommunications companies, international banking corporations, the Irish police service and other government departments. Some samples on our Partner Page

Our latest happy customer

Rocky Brands on AVAYA and Skype for Business - “At last ?how telephony should work with Dynamics CRM? More..

Pricing

Dynamics Telephony pricing is based on simple monthly pricing. Request pricing

Schedule a Demo

See for yourself how Dynamics Telephony works and meet our experts. Schedule demo

About us

Dynamics Telephony is a subsidary of CT Solutions. Our parent company has provided robust, high availability enterprise communications solutions for over 25 years. The company provides services ranging from training and custom reporting, MIS and data analytics to turnkey fully integrated custom solutions for large contact centres.

Dynamics Telephony was setup to provide an intergrated telephony solution for MS Dynamics CRM. This is the sole function for the company and as such it is able to focus entirely on this one product while still leveraging the telephony engines, techologies and experience gained from CT Solutions over the years.

Contact Us

New Hampshire Office


Laconia, NH 03246
USA
+1 (603) 769 3041 | Email us

London Office


Devonshire House, Borehamwood
London, WD6 1QQ
+44 203 432 6850 | Email us

Our Partners

Many Microsoft Partners provide Dynamics Telephony.
To locate your nearest Partner or to join our Partner Program, click below.
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Be informed (at most, every 2 months) about the best telephony integration for Dynamics CRM

Dynamics Telephony will always be the best telephony integration for Dynamics CRM.

Every 2 months we will inform you of the latest additions.