SEAMLESS PHONE INTEGRATION FOR DYNAMICS 365 CRM



FOCUS: Sales Dialer features


For ALL phone systems,
including AVAYA, cisco, and Skype for Business


Whats New

BLOG: Seriously Smooth Campaigns How to run campaigns in Dynamics 365 smoothly and efficiently
NEW - Voice Drop a real time saver that automates leaving a voicemail.
Dynamics Telephony Overview An introduction to Dynamics Telephony and its benefits - Slides with screenshots
Perfect Unified Agent Desktop - for Dynamics CRM and Avaya Aura Contact Center agents, out-of-the-box.
Case Study - Acorn Life on Skype For Business
  LATEST SUPPORT ARTICLES
Working with CRM Sales Orders - Pop the order when customer calls and log phonecall against it. More
Page API Example - Handle telephony events in CRM page Javascript. More
Agent RTD Overview - Keep an eye on KPIs in realtime in a CRM Dashboard. More
Quick Campaigns & Dialer - How to use Advanced Find to add items to Progressive Dialer. More
   

Benefits

> At least 50% efficiency improvement, even for ONE user
> Management control via analytics, reports & Displays
> Improved efficiency for both inbound and outbound
> The only application specially designed for Dynamics 365 CRM - best integration
> Affordable for any number of users - Even as low as one.
> Best ROI in its class, Dynamics Telephony has a typical ROI of 2 months
> Locally supported and distributed by premium Microsoft Partners
Join us on Linkedin

Features

Dynamics Telephony is a professional-grade telephony application for Microsoft Dynamics 365/CRM. Features include phone call list auto dialing, progressive dialer, click-to-dial, inbound call control and screen pop. All of these features are provided through the application embedded with MS CRM. Dynamics Telephony integrates Microsoft 365/CRM with virtually any phone system. Explore all features

Avaya Cisco Lync SIP Asterisk TAPI
> Autodialer for any list of 365/CRM entities (accounts, leads, phonecalls, etc.)
> Team mode autodialer uses Dynamics 365/CRM Queues for distribution.
> Preview and Progressive outbound modes
> Inbound call control and screen pop
> Click-to-Dial any number in the CRM
> Manage callback promises
> Dynamics 365/CRM Data Analytics, Reports and Dashboards
> For Microsoft 365/CRM with any phone system - more than any other !
> Supports Avaya, Cisco, Skype for Business, TAPI., and all SIP/hosted phone systems incl. Gamma Horizon, RingCentral, Vonage. Jive, Goldfish, Asterisk..

Resources

Dynamics Telephony Brochure (print)
Dynamics Telephony Brochure (screen)
Dynamics Telephony Overview Seamless telephony in Dynamics CRM
Why you need Dynamics Telephony See how Dynamics Telephony improves contact rate by 50-100%.
Dynamics Telephony Campaigns A fully embedded progressive dialer in Dynamics 365/CRM
Click-to-dial Click any phone number in Dynamics CRM
Screen Pop Pop the callers Dynamics CRM Contact
Dynamics Telephony Dashboard Dynamics Telephony Real Time Statistics in Dynamics 365/CRM

Customers

Our customers range from small businesses to large Contact Centers, and include many household name brands, national telecommunications companies, international banking corporations, the Irish police service and other government departments. Some samples on our Partner Page

Our latest happy customer

Acorn Insurance on Skype for Business - At last, how telephony should work with Dynamics 365/CRM More..

Pricing

Dynamics Telephony pricing is based on simple monthly pricing plans

Schedule a Demo

See for yourself how Dynamics Telephony works and meet our experts. Schedule demo

About us

Dynamics Telephony is a subsidary of CT Solutions. Our parent company has provided robust, high availability enterprise communications solutions for over 25 years. The company provides services ranging from training and custom reporting, MIS and data analytics to turnkey fully integrated custom solutions for large contact centres.

Dynamics Telephony was setup to provide an intergrated telephony solution for MS Dynamics 365/CRM. This is the sole function for the company and as such it is able to focus entirely on this one product while still leveraging the telephony engines, techologies and experience gained from CT Solutions over the years.

Contact Us

New Hampshire Office


Laconia, NH 03246
USA
+1 (603) 769 3041 | Email us

London Office


Devonshire House, Borehamwood
London, WD6 1QQ
+44 203 432 6850 | Email us

Our Partners

Many Microsoft Partners provide Dynamics Telephony.
To locate your nearest Partner or to join our Partner Program, click below.
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Be informed (at most, every 2 months) about the best telephony integration for Dynamics CRM

Dynamics Telephony will always be the best telephony integration for Dynamics 365/CRM.

Every 2 months we will inform you of the latest additions.